Upstate Medical University Arena at The Oncenter War Memorial

Entrances at Upstate Medical University Arena at The Oncenter War Memorial

• For most events, doors open about one hour before start time; times can vary by show. Guests pass metal-detector screening and a search of carried items. Will Call for the arena is at the Madison and Montgomery Streets corner and typically opens about one hour before the event. There is a no-re-entry policy once inside.

Verified Oct 2, 2026·Oncenter A-Z Guide

Accessibility

Wheelchair-accessible seating is available in designated mezzanine sections and, for many concerts, on a ramped platform near sections 104–106 (Montgomery Street entrance is often easiest). Elevators serve upper levels; companion seats may be purchased adjacent when available. Sensory kits, service animals, and ASL interpreters (request at least 10 business days ahead) are offered. Accessible parking is in the garage and lot with a valid disability placard or plate.

Verified Oct 2, 2026·Oncenter Accessibility

Day-of check

Policies can change by event. Venue signs, staff, and official event notices are the source of truth at the door.