Charlotte, NC venue guide
Check the The Underground bag policy with an official source, then plan your entrances, parking, and dining in Charlotte, NC. Confirm event-specific entry rules before you go.
Bag policy
Bags up to 12" x 6" x 12" are allowed and will be searched; non-clear bags may receive additional screening. Larger bags and many other items (weapons, glow sticks, professional cameras, umbrellas, and more) are prohibited.
Entrances
The Underground sits next to The Fillmore Charlotte at 820 Hamilton St in the NC Music Factory. Doors generally open about one hour before showtime; mobile tickets are required, and there is no re-entry except to designated smoking patio areas.
Upcoming events
See listings below
Freshness
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Venue essentials
Start with the rules and wayfinding details most likely to slow down entry.
Bags up to 12" x 6" x 12" are allowed and will be searched; non-clear bags may receive additional screening. Larger bags and many other items (weapons, glow sticks, professional cameras, umbrellas, and more) are prohibited.
Verified Oct 3, 2026The Fillmore Charlotte + The Underground FAQ
Main entrances and interior floors are flat and accessible; The Underground ADA viewing area is at the front of the stage on the right after guests contact the venue to arrange seating. Assistive listening via Listen Everywhere, accessible restrooms, service animals, and other accommodations are described on the accessibility page.
Verified Oct 3, 2026The Fillmore Charlotte + The Underground Accessibility
Policies can change by event. Venue signs, staff, and official event notices are the source of truth at the door.
Getting there
Use the venue address, published transit updates, and drop-off zones to pick the right arrival plan.
820 Hamilton St, Charlotte, NC, 28206
The official visit and FAQ pages describe parking and rideshare drop-off but do not name public-transit routes or stops for The Underground.
Verified Oct 3, 2026The Fillmore Charlotte Plan Your Visit
Parking
Compare nearby lots and garages before deciding whether to drive, rideshare, or use transit.
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See the full parking guideInside the venue
Official operating notes that apply across events at this venue.
Food and alcoholic and non-alcoholic drinks are sold on site; valid ID is required for alcohol, and cashless payment is recommended. An optional Underground Meal Package (food item, side, and non-alcoholic drink) can be redeemed at Bar 2 when offered for a show.
Verified Oct 3, 2026The Fillmore Charlotte + The Underground FAQ
Restrooms at The Underground are straight ahead behind the stage when entering; accessible single-user restrooms are available on a first-come, first-served basis.
Verified Oct 3, 2026The Fillmore Charlotte + The Underground Accessibility
The venue FAQ addresses merchandise purchases made during a visit (including temporary card holds) but does not publish a separate artist merch booth policy; merchandise availability depends on the event.
Verified Oct 3, 2026The Fillmore Charlotte + The Underground FAQ
Upcoming events
Open an event guide for concessions, dining, merch, restrooms, seats, and exit planning.
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Event and venue data from Ticketmaster, MLB, NHL, ESPN, Musical Instrument Museum, setlist.fm, Wikidata, and artists’ merch stores.
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lot
Venue-adjacent parking estimate. Confirm the official lot entrance, availability, and event price before departure.
