Salt Lake City, UT venue guide
Check the The Grand at The Complex - UT bag policy with an official source, then plan your entrances, parking, and dining in Salt Lake City, UT. Confirm event-specific entry rules before you go.
Bag policy
Large bags, tote bags, backpacks and hydration packs are not allowed; small purses, fanny packs and crossbody bags are permitted. All patrons are subject to search. A coat check is available at concessions for $5 per item and may include a bag with multiple items. Call 801-528-9197 with questions.
Entrances
The Complex is at 536 West 100 South, Salt Lake City. The box office opens at the same time as doors for that event. Entry is by AXS Mobile ID in the AXS app; guests without a smartphone may use the credit card used to purchase the tickets. Will Call is at the box office once doors open; photo ID must match the Will Call name. There is no re-entry once admitted. Door times vary by event.
Upcoming events
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Venue essentials
Start with the rules and wayfinding details most likely to slow down entry.
Large bags, tote bags, backpacks and hydration packs are not allowed; small purses, fanny packs and crossbody bags are permitted. All patrons are subject to search. A coat check is available at concessions for $5 per item and may include a bag with multiple items. Call 801-528-9197 with questions.
Verified Nov 11, 2026The Complex Plan Your Visit
Verified Nov 11, 2026The Complex Plan Your Visit
All venues at The Complex, including bathrooms, the concession counter and merchandise areas, are accessible. For a medical need, check in with House Staff on arrival. Accessible parking inside the main gates is first come, first served with a visible placard. The Premier Seating section in The Grand is reachable only by stairs; speak with House Staff for accessible seating. Licensed EMTs are present at every event. Call 801-528-9197.
Verified Nov 11, 2026The Complex Plan Your Visit and Upgrades
Policies can change by event. Venue signs, staff, and official event notices are the source of truth at the door.
Getting there
Use the venue address, published transit updates, and drop-off zones to pick the right arrival plan.
536 West 100 South, Salt Lake City, UT, 84101
The Complex is one to two blocks from the TRAX stations at Salt Lake Central, Old Greek Town and Planetarium, and from the Salt Lake Central FrontRunner station. The venue address is 536 West 100 South. Check rideuta.com for current train times.
Verified Nov 11, 2026The Complex Plan Your Visit
Parking
Compare nearby lots and garages before deciding whether to drive, rideshare, or use transit.
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See the full parking guideInside the venue
Official operating notes that apply across events at this venue.
A concessions area in the lobby serves food, snacks, soda and energy drinks. Events in The Grand are typically standing and all-ages on the main floor, with a 21+ bar mezzanine at the back of the room. Beer and seltzer are available in the Premier Seating section. Outside food and beverage of any kind, including sealed or empty water bottles, are prohibited. The Complex is cashless and accepts major credit cards and tap to pay.
Verified Nov 11, 2026The Complex Venues and Plan Your Visit
Bathrooms at The Complex are accessible. Premier Parking includes a separate restroom to use before and after an event. A detailed restroom map for The Grand is not published on the official pages reviewed. Call 801-528-9197 with facility questions.
Verified Nov 11, 2026The Complex Plan Your Visit
Merchandise areas at The Complex are accessible. Additional merch stand hours and locations for The Grand are not published on the official pages reviewed. Call 801-528-9197 with questions.
Verified Nov 11, 2026The Complex Plan Your Visit
Upcoming events
Open an event guide for concessions, dining, merch, restrooms, seats, and exit planning.
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