Knoxville, TN venue guide
Check the Food City Center bag policy with an official source, then plan your entrances, parking, and dining in Knoxville, TN. Confirm event-specific entry rules before you go.
Bag policy
One clear plastic bag up to 12 × 6 × 12 inches or one one-gallon clear resealable plastic bag is permitted per person. A small clutch or wallet up to 4.5 × 6.5 inches is also allowed. All items are searched. Medically necessary items must be screened; diaper supplies must be carried in a clear bag.
Entrances
Food City Center (Thompson-Boling Arena) is at 1600 Phillip Fulmer Way on the UT campus. Walk-through metal detectors run at all entrances, and medical bag checks are at Gate D on the east end. Concert door times vary by event, while UT basketball doors open 60–90 minutes before tipoff. Re-entry is not allowed. The Customer Service window is on the main concourse at Gate E.
Upcoming events
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Freshness
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Venue essentials
Start with the rules and wayfinding details most likely to slow down entry.
One clear plastic bag up to 12 × 6 × 12 inches or one one-gallon clear resealable plastic bag is permitted per person. A small clutch or wallet up to 4.5 × 6.5 inches is also allowed. All items are searched. Medically necessary items must be screened; diaper supplies must be carried in a clear bag.
Verified Oct 8, 2026Food City Center — Plan Your Visit
Accessible parking is in each surrounding lot, first come. Easy-access and wheelchair seating can be requested when buying tickets. ALDs are lent by the Arena Management Office in exchange for photo ID. Sign language interpreters need 2 weeks' notice at 865-974-0953. Service animals are allowed. The Customer Service window is at Gate E on the main concourse.
Verified Oct 8, 2026Food City Center — UT Athletics Venue Page
Policies can change by event. Venue signs, staff, and official event notices are the source of truth at the door.
Getting there
Use the venue address, published transit updates, and drop-off zones to pick the right arrival plan.
1600 Phillip Fulmer Way, Knoxville, TN, 37996
The venue pages do not publish public-transit directions for concerts. For UT basketball, the arena runs free accessible shuttles from Ag Campus lots. Knoxville Area Transit and UT Parking & Transit Services have route information.
Verified Oct 8, 2026Food City Center — Men's Basketball Gameday
Parking
Compare nearby lots and garages before deciding whether to drive, rideshare, or use transit.
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See the full parking guideInside the venue
Official operating notes that apply across events at this venue.
Outside food and drinks are not allowed unless medically needed, and those items are checked at Gate D. Permanent stands sell items such as pizza, pretzels, hot dogs, burgers, chicken strips, nachos, BBQ and ice cream. Beer is sold at stands and kiosks to guests with ID. The arena is cashless.
Verified Oct 8, 2026Food City Center — Plan Your Visit
Equal numbers of men's and women's restrooms are in four locations around the concourse. First aid is behind Sections 115 and 127.
Verified Oct 8, 2026Food City Center — Plan Your Visit
The arena is cashless, including at the Vol Shop and other retail points inside. Event or tour merchandise locations vary and are not published.
Verified Oct 8, 2026Food City Center — Men's Basketball Gameday
Upcoming events
Open an event guide for concessions, dining, merch, restrooms, seats, and exit planning.
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Event and venue data from Ticketmaster, MLB, NHL, ESPN, Musical Instrument Museum, setlist.fm, Wikidata, and artists’ merch stores.
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