Portland, ME venue guide
Plan your visit to Cross Insurance Arena in Portland, ME with entrance, accessibility, transit, parking, dining, and upcoming event details.
Bag policy
No backpacks are allowed at Cross Insurance Arena. Regular-sized purses and diaper bags are permitted. All items are subject to inspection; other prohibited items include weapons, outside food/beverage, laptops/tablets, professional cameras, and selfie sticks.
Entrances
All ticketed events use walk-through metal detectors, so remove phones and keys and allow extra time. Bags are searched; no backpacks. Tickets are SafeTix mobile only, and screenshots won't work; arrange will call with ID through the box office (207-775-3458). No re-entry unless specified. Entrances include the Unum Entrance on Free St and the Cross Insurance Entrance at Center and Spring St.
Upcoming events
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Venue essentials
Start with the rules and wayfinding details most likely to slow down entry.
No backpacks are allowed at Cross Insurance Arena. Regular-sized purses and diaper bags are permitted. All items are subject to inspection; other prohibited items include weapons, outside food/beverage, laptops/tablets, professional cameras, and selfie sticks.
Verified Oct 6, 2026Cross Insurance Arena — FAQs
ADA areas with companion seats (up to 3) are in Sections C, E, G, N, T, V and X; buy on Ticketmaster with the accessibility filter. Free listening devices are at the box office. Request interpreters about 2 weeks ahead. Elevators are at the Unum Entrance (Free St), outside Section K for the floor and suites, and at the Center and Spring St entrance. All main entrances are ADA accessible.
Verified Oct 6, 2026Cross Insurance Arena — Accessibility
Policies can change by event. Venue signs, staff, and official event notices are the source of truth at the door.
Getting there
Use the venue address, published transit updates, and drop-off zones to pick the right arrival plan.
1 Civic Center SQ, Portland, ME, 04101
The arena is at 1 Civic Center Sq in downtown Portland, bordered by Free, Center and Spring Streets. Greater Portland METRO buses serve downtown; check METRO's trip planner. Drivers can use the adjacent Spring Street Garage or pre-book parking.
Verified Oct 6, 2026Cross Insurance Arena — Parking
Parking
Compare nearby lots and garages before deciding whether to drive, rideshare, or use transit.
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See the full parking guideInside the venue
Official operating notes that apply across events at this venue.
Concessions are cashless, with cash taken only at stands in Sections M and O. The Hall of Fame Lounge behind H is a public full bar. The Local Flavah Farmstand behind M has local food and Aroma Joe's coffee, and the Lone Pine Pub behind O pours Maine craft beer. Stands E, Q and V serve burgers, pizza and fried dough. No outside food or drinks.
Verified Oct 6, 2026Cross Insurance Arena — Food & Beverage
All restrooms throughout the arena have accessible sinks and stalls. Elevators near the Free St entrance, Section K, and the Center and Spring St entrance connect the levels.
Verified Oct 6, 2026Cross Insurance Arena — Accessibility
Cross Insurance Arena doesn't publish merch stand locations; merchandise varies by event. Ask event staff, and note that most concessions are cashless.
Verified Oct 6, 2026Cross Insurance Arena — FAQs
Upcoming events
Open an event guide for concessions, dining, merch, restrooms, seats, and exit planning.
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