Canadian Tire Centre

What is the bag policy at Canadian Tire Centre?

Clutch or wallet-style bags smaller than 4x6x1.5 inches only; contactless screening. No metal or chain-style straps (must clear walk-through metal detectors). Bags must fit under the seat. Hard-sided bags, camera bags, and backpacks are not permitted. NHL safety page also lists purses, totes, clear bags, and fanny packs as not permitted. Exceptions: medical-device bags and childcare/diaper bags — those guests enter at Gate 3 (Palladium Dr. and Huntmar Dr., parking lots 3 and 4) for screening/X-ray. Onsite bag/coat check not available. Empty refillable water bottles allowed (filling stations throughout). Prohibited: outside food/beverages, bottles/cans, coolers, sticks/flagpoles, aerosol, fireworks, skateboards/inline/roller skates, illegal drugs, helium balloons, horns/noisemakers, frisbees/beach balls, lasers, umbrellas, spiked jewelry, weapons, plus event/promoter extras. This information applies to public events.

Verified Sep 14, 2026·Canadian Tire Centre — Know Before You Go & A-Z + Senators Fan Safety

Entrances at Canadian Tire Centre

• 1000 Palladium Drive, Ottawa, ON K2V 1A4. Public gates 1, 2 and 3 with frictionless scanners (no emptying pockets); approved bags still X-rayed. Box Office at the east main entrance, Gate 1 — opens 2 hours before hockey, 2 hours before concert show time; closed non-event days. Doors: Senators games 2 hours before puck drop; other events 60 minutes before unless stated. Strict no re-admission. Mobile tickets only. Guest Services + first aid behind Section 201 on the Main Concourse; Guest Services booth also described on 200 Level at Gate 1. Concierge desks at Gates 2 and 3 for suite/club holders. Drop-off: Frank Finnigan Way in front of Gate 1. Taxi/Uber pick-up at Gate 1 (phones at exit doors). Shirts and shoes required. Child under 2 typically does not need a ticket unless occupying a seat (varies by event). This information applies to public events.

Verified Sep 14, 2026·Canadian Tire Centre — Know Before You Go & A-Z Guide

Accessibility

Accessible seats via Ticketmaster 'Show accessible tickets' filter; single or pairs up to four (person + companions), subject to event ticket caps. Floor accessible seats are not on a riser (possible obstructed view); portable chairs for fans not using a wheelchair. Accessible parking Lot A (southeast) with government hang tag. Elevators at Gates 2 and 3. All restrooms on all levels accessible; private unisex restrooms on the 300 level. Wheelchair escorts from all gates (transport to/from seat only — chairs not kept during the event); storage via Guest Services 613-599-0122 or booth at 200 Level Gate 1. Para Transpo drop-off/pick-up at Gate 3 (south side). KultureCity sensory bags (sunglasses, earmuffs, fidgets, wipes) free at Guest Services 200 Level Gate 1; quiet areas at Gate 2, Gate 3, and behind Guest Services outside 201. Nursing room and prayer room by arrangement (613-599-0122). ASL for concerts: request 30+ days ahead (not available for Sens/sporting events). Service animals with documentation. Support persons need their own ticket. Accessible formats: accessibility@ottawasenators.ca. Text assist 343-551-4400. Oxygen tanks: notify Guest Services for seat check. This information applies to public events.

Verified Sep 14, 2026·Canadian Tire Centre — Accessibility Guide

Day-of check

Policies can change by event. Venue signs, staff, and official event notices are the source of truth at the door.

Concessions

Fully cashless (debit/credit/contactless). Reverse ATMs convert cash to a card. No outside food/beverage except allergy/medical — call Guest Services 613-599-0122. Empty refillable bottles OK. Named stands include Gabriel Pizza (105, 207, 223), ByTown GRILL (119), Capital Eats (203, 217, 227), Chef's Kitchen (224), Sens Express (206, 213, 224), Smokes Poutinerie (206, 225), Tim Horton's (105, 206), Law & Orders (206), Tenders Love & Chicken (224), Food and Drink MKT, Sens Bar (204, 226), Hard Rock Club (119), Wayne Gretzky Distillery (109), and more (see concessions finder). Alcohol: 19+ Ontario ID; service refusal and purchase limits enforced. Designated Driver Program info at Guest Services behind 201. This information applies to public events.

Verified Sep 14, 2026·Canadian Tire Centre — Concessions + A-Z + Fan Safety