Dallas venue guide
Plan your visit to American Airlines Center in Dallas with entrance, accessibility, transit, parking, dining, and upcoming event details.
Bag policy
Wristlet/wallet/clutch 4.5" x 6.5" permitted at all entrances. Large purses up to 14" L x 6" W x 14" H (no backpacks or large totes) only at designated X-ray entrances: North, East, West, or South Doors. Medical and diaper bags (with small child) under 14"x6"x14" at all entrances with inspection. Clear bags permitted but not required. No oversized bag/luggage check. Chime Lane entrance: small wristlet/wallet/clutch only for seamless entry.
Entrances
Main entrances: South (PNC Plaza — Olive St between Houston & Victory); West (DART Station — Victory Ave between Nowitzki & All Star); North (ADA Parking — All Star Way between Victory & Houston); East (Lexus Garage — Houston St between All Star & Nowitzki). VIP: Northeast Platinum (All Star Way); Gold (Olive St, Gold Garage pass). Typical doors: Mavs/Stars 90 min before; concerts 1–1.5 hours. Metal detector screening. Drop-off PNC Plaza; rideshare All-Star Way and Nowitzki Way. No re-entry (medical exceptions via Guest Services Supervisor).
Upcoming events
See listings below
Venue essentials
Start with the rules and wayfinding details most likely to slow down entry.
Wristlet/wallet/clutch 4.5" x 6.5" permitted at all entrances. Large purses up to 14" L x 6" W x 14" H (no backpacks or large totes) only at designated X-ray entrances: North, East, West, or South Doors. Medical and diaper bags (with small child) under 14"x6"x14" at all entrances with inspection. Clear bags permitted but not required. No oversized bag/luggage check. Chime Lane entrance: small wristlet/wallet/clutch only for seamless entry.
Freshness
Event listings cached for 30 minutes
Verified Sep 13, 2026American Airlines Center — Arena FAQ (Bag Policy)
Verified Sep 13, 2026American Airlines Center — Arena FAQ (Entrances / Door Opening)
Accessible seating all levels (1 accessible + up to 3 companions). Guest Relations Plaza 104 and Terrace 326. Free wheelchair escorts (transport only; arrange 214-665-4299 or event 214-665-4535). Wheelchair storage at Guest Relations for seat transfers. Assisted listening "Listen" system free with ID at Guest Relations. Sign language: request ≥30 days (Box Office 214-665-4797). Lot F ADA parking; animal relief in Lot F. Nursing room across from Modelo Gold Lion Bar & Grill Plaza Level. All public restrooms accessible; gender-neutral family restrooms in corners of every concourse. DART Paratransit 214-515-7272.
Verified Sep 13, 2026American Airlines Center — ADA / Accessibility Information
Policies can change by event. Venue signs, staff, and official event notices are the source of truth at the door.
Getting there
Use the venue address, published transit updates, and drop-off zones to pick the right arrival plan.
Dallas
DART Green and Orange lines serve Victory Station regularly 7 days/week; Red/Blue riders transfer at West End to Green/Orange. TRE trains Platforms 3/4 (typically no Sunday service unless noted). West Entrance is at the DART Station. Lyft official rideshare; pickup/drop-off often north side / Valor Place west. Taxi post-event east side Houston St south of Payne; also Nowitzki Way.
Verified Sep 13, 2026American Airlines Center — Parking (Public Transportation)
Parking
Compare nearby lots and garages before deciding whether to drive, rideshare, or use transit.
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See the full parking guideInside the venue
Official operating notes that apply across events at this venue.
Cashless (debit/credit/mobile wallets). Reverse ATM ReadySTATION near Modelo Gold Lion (SW Plaza) and Michelob Ultra Club (NE Plaza). Wide variety of F&B; no outside food/beverages (medical/religious dietary — contact Guest Services). Accessible counter heights. Alcohol limits and cutoff times published in FAQ (e.g., Mavs end of 3rd quarter; Stars 12:00 left in 3rd).
Verified Sep 13, 2026American Airlines Center — Arena FAQ (Cashless / Food)
Restrooms throughout; all meet/exceed ADA. Men's, Women's, and Gender Neutral Family restrooms in the corners of every concourse next to public restrooms on all levels. Baby change facilities in all public restrooms.
Verified Sep 13, 2026American Airlines Center — Arena FAQ (Restrooms)
Merchandise sold at cashless points of sale inside the arena; specific permanent stand map not fully enumerated in FAQ beyond general merch/POS cashless policy. Team/event merch stands operate on concourses — confirm day-of at Guest Relations (Plaza 104 / Terrace 326) or event page.
Verified Sep 14, 2026American Airlines Center — Arena FAQ (Cashless / Prohibited)
Upcoming events
Open an event guide for concessions, dining, merch, restrooms, seats, and exit planning.
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